Viewing Your Messages
Messages sent from any OMS account (master or a linked email account) can be view form this screen. The screen defaults to showing messages from the master account only. This can be changed by selecting the desired email account to view form the drop down menu option labeled 'Messages For' and then selecting the View... link. This will refresh the display with the messages for that user.
The web console will show up to 100 messages at a time divided in to pages of 10 per page. The extra pages beyond one can be view by navigating with the next and previous page links or by selecting the page number from the list of available pages of messages at the bottom of the screen.
Note: All messages both outgoing (to a mobile) and incoming (from a mobile) are displayed in date order. To view only incoming or outgoing use the 'sent only' or 'received only' menu options. To view messages by a specific date range use the 'View By Date' menu option
To view a specific message click on the message text link (highlighted as a URL link). This will display the full message in a new screen.
The status column of the message list displays the current state of the message. This state can change if the message is delivered or discovered to be undeliverable during the process of view it.
Message status are indicated by color, but also displayed in full in the message detail screen.
- Blue: Message has been successful sent but not yet acknowledged as received by the mobile. Note: Some mobile networks do not notify when the mobile receives the message so some messages will stay blue even if they have been received. This is true of email replies as well.
- Green: Message has been sent and received by the mobile.
- Red: The message has not been sent. This usually indicates some problem with the destination mobile phone number.
- Grey: The status is currently indeterminable.