|
|
|
Bulletin Online FAQ
Content
General Questions
What is BOS?
- BOS is an acronym for Bulletin Online Services, the online access and payments portal for the Bulletin Wireless range of services. You can access BOS to login, view our services or contact us at http://bulletinonline.net
Who do I contact for more information or help?
- If you are unable to find the answer to your question online then please ask for help using the online support request form. Give us as much information about you issue as possible and we will be in touch to help you.
Billing and Payments
How can I pay for Bulletin Products and Services?
- You can top up your Bulletin Online balance at any time using one of the payment facilities available to your region. If you are a corporate client that has large volume requirements and therefore needs to establish an invoice relationship then please contact our sales team with details of your requirements.
Can I be invoiced for my message costs and service subscriptions?
- Yes. If your message volumes are at a sufficient level then contact our sales team. If all our credit criteria are met and we are able to invoice you (not available in some regions) then we will assist you to setup a invoice relationship.
Do I need to have a PayPal account to make a payment?
- No. You can make a Payment with a credit card (even if you do not have a PayPal account) using PayPal. Simply click through to PayPal from Bulletin Online and enter the data requested by PayPal.
Your Account Details
Why am I prompted for a Verification Number when I log in?
- To access some functionality you need to confirm your mobile phone number. This is done by sending a SMS to your registered mobile number when you subscribe or when you change your number. You should enter the verification code from the SMS to validate you number.
If you have not received the verification code then check your account details and confirm that the mobile number is correct and then resend the verification SMS and follow the instructions.
How do I change my Account Details?
- Your personal details can be changes at any time using the BOS account page. Some changes will require confirmation before they become active, for example, changing your mobile number.
What is the difference between a billing account, a user, a cost centre and a company?
- A billing account is the billing relationship we have with either the user, the cost center (branch, department etc.) or the company.
BOS allows a company administrator to configure a number of billing accounts to distribute costs through out their organisation (grouping users together in a cost center if necessary).
Most companies do not require this level of granularity and are happy with company level billing.
Service and Product Subscription
What is the right product for me?
- Bulletin provides a number of SMS and wireless services that cover a broad range of user requirements.
Basically, if you want to ...
- personally send messages to mobile phones by a web site or from email then subscribe to Bulletin Messenger (see this comparison matrix for comparative information)
- receive emails on your wireless device using advanced filtering and access options then subscribe to Bulletin Mail
- provide automated replies, forwarding or content delivery then you should subscribe to mQuery
- have your application , web service or software package send message to wireless devices (see this comparison matrix for options and information) then contact us about Bulletin Connect (not currently directly available via BOS)
Message Transactions
How do I send a message to a mobile?
- BOS does not send messages but it provides a number of different subscription services that can be used depending on your requirements
How do I view messages that I have sent and received?
- Each service maintain separate and distinct message logs. Financial transactions are available in BOS but any reports on message content, recipients etc must be done in each service.
|
|
|
|
|
|
|
This page
Other pages
Account
Administration
