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Bulletin TXT Outlook 2007 - FAQ
Where's the User Guide?
The Bulletin TXT Outlook 2007 User Guide can be found here.
What's the web service address for OMS?
The web service address for OMS is https://www.bulletinmessenger.net/services/omsservice
I'm having issues getting this to work with Sharepoint
The most common issues with getting Outlook Mobile Service to work in Sharepoint are importing a root certificate and creating a trusted root authority. These are covered by Microsoft here:
Where can I download the root certificates?
We use digicert for our Outlook Mobile Service, you can download the root certificates at https://www.digicert.com/digicert-root-certificates.htm
In addition please download "DigiCert High Assurance CA-3" certificate from the same URL under intermediate certificates.
Can I send in different languages?
Yes. Outlook Mobile Service will send whatever language your Outlook client is set to use. Some languages may not display correctly on some handsets and carrier networks.
 | Take Note If your Outlook client is set to use a UTF-16 language (Chinese, Cyrillic etc), your character payload per SMS message part decreases to 70 characters in the first part, and 134 characters in the second part and 201 in the third part. This means if you send a message that is 100 characters (for example) in a UTF-16 language, you will be charged for 2 messages |
I'm replying to messages, but they are not being delivered to the recipient
Microsoft Outlook Mobile Services are specific to Outlook 2007 and later. Replying to a message from a non-Outlook email client means the message will not be delivered to the recipient. The reply must come from Outlook 2007 or later.
Further, if you send a message, receive a reply and then reply to the reply, the message will not be delivered. This is a limitation of the Microsoft Outlook Mobile Service. Rather than replying to a reply, you will need to send a new message to the recipient.
My text messages won't send or aren't received.
- Make sure the recipient's mobile number is entered in International Format. All Bulletin.net products and services require recipient numbers in International Format. You may need to update your contact details accordingly.
- Ensure your credentials and the Outlook Mobile Service address are entered correctly. See here for more detail.
- Make sure you are specifying a new text message, not a new email. Clicking the New button will create a new email by default. You need to specify a new text message. See here for more detail.
I don't see the Text Message option in the New menu.
- This option will only be visible if you have correctly configured Outlook Mobile Service. See here for more detail.
- If the service has been confgured correctly and you still can't see the Text Message option in the New menu, Mobile Service may have been disabled through a system policy. You will need to check that the Outlook Mobile Service is an active add-in in the Outlook Trust Centre. In Outlook, go to the Tools menu and select Trust Center. Then select Add-ins and make sure that Microsoft Outlook Mobile Service is in the Active Application list. If it's not there, click the Go button to manage your COM Add-ins and activate it.
There is no body in the reply messages I'm receiving.
- This is likely to be caused by anti-virus software, especially if it is running an Outlook/Exchange plugin or similar. Disabling the plugin should resolve this. Currently, this is a known issue with Avast and AVG software.
The messages I send arrive from different numbers.
- To enable all your messages to be replied to, and in any order, the messages arrive from one of a many Bulletin numbers. The number it arrives from depends on the network and location of the recipient.
I would like the message to use my mobile number.
- Unfortunately, this is not possible. You can add a signature to your messages to identify you. See here for more detail.
I receive an "Insufficient Funds" message after I try to send a message.
- You have either used up you free trial messages or have no funds in your Bulletin account. Please login to check your account and make a payment if neccessary. To login, go to www.bulletin.net and click the login button.
I have closed my account but I'm getting error message from OMS.
- If you have set up Outlook to use the Mobile Service to forward calendar alerts etc. to mobile as SMS, Outlook will generate an error as you no longer have an active account. To resolve this, ensure that you also remove the service from your Outlook client.